Frequently Asked Questions
Are you the same Aesthetic Sense that was open for 16 years in Mount Kisco, NY?
Yes, but with a difference!
What does ethically sourced mean?
Ethically sourced goods are products that are hand-made by artisans around the world at a fair wage. We take pride in sourcing the highest quality products from around the world that are good for everyone’s soul.
What are your standard shipping policies?
We offer free standard shipping via major carriers on almost all orders over $200. This policy excludes items listed as exceptions in the product description. All orders under are $200.00 shipped with a flat $7.99 shipping fee.
How long does it take to get my order?
We ship the next business day. We will email you shipping and tracking information so that you may track your package directly.
What are your expedited shipping policies?
Expedited shipping (either overnight or two-day) is a service available to customers for all orders. Expedited shipping is provided via FedEx and a quote is provided at checkout for the desired level-of-service.
Do you ship internationally?
Unfortunately, we are unable to offer shipping outside of the United States today.
Do you offer gift wrap?
We offer complimentary gift wrapping on all of our orders!
What is your return policy?
We offer full refunds to the customer’s method of payment within 14 days of customer’s receipt of the order, less actual shipping charges. Orders returned after 14 days are issued store credit towards a future purchase.
What if I want something that is not available on the site?
We can help! Given our diversity of suppliers we most likely can help you find the right item for the right occasion. Please contact us via email at [email protected] or call us directly at 914-864-1600 for more personalized service.